1) Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
2) After the order has been paid, the warehouse needs 1-3 days to process your order. You will receive a notification once your order has been shipped.
3) In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.
4) If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, you must contact Customer Service to verify within 45 days of the order date. For other orders, products, and logistics related issues, you must contact customer service within 90 days of the order date.
How long do I have before making a return, and do I have to pay for shipping?
1. Not all items are available for return. Please submit for return request.
2. You have a max of 45 days to make returns. You must send back and postmark your return packages within 45 days after the purchase date. No returns made after 45 days from the purchase date will be accepted.
2.Shipping is freeon your1st returnfor any order. You must use the shipping label we provide (See "How do I make a return?" section for details), then send back and postmark the package within 45 days from the purchase date.
3. After you have already returned items from an order but would like to makeadditional returnsfor additional items, you must do so within 45 days of the purchase date. There are two ways:① you can use the shipping label we provided and pay a $ 7.99 shipping fee, which will be deducted from your refund.② you can use your own shipping method and at your own cost.